- Free shipping within Australia for orders over $250
- All other orders | Standard Shipping - $12.99 or Express Shipping - $19.99
- 0-1.5kg - $20 AUD
- 1.51-5kg - $35 AUD
- 5.01-15kg - $49 AUD
When will my order be sent?
We prioritize the prompt delivery of your order and aim to pack and dispatch all orders within 48 hours of receiving them, provided that the items are in stock and available for shipping.
Our warehouse is based in Sydney, and we send out orders every weekday.
Once your order has shipped, we will send you an email with a tracking link.
If you do not receive your order within 7 working days of your dispatch email, please email firstname.lastname@example.org so we can investigate its whereabouts and resolve the issue.
When will I receive my order?
Standard shipping within Australia will take between 2-8 business days, however within the Sydney area, it will generally be between 2-3 days.
Express Post within Australia will take between 2-4 days.
All our styles advertised should be in stock, unless it is stated as being a preorder. On this occasion, your order will be shipped to you once we have received it into stock. Occasionally we run out of a product and when this happens, we will offer a refund or exchange.
If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock.
Order changes and Cancellations
If you decide you would like to change your order after it has been placed, we will be happy to help! You can email us at email@example.com with your order number and a clear explanation of what you would like to modify. If your order hasn't been shipped, we will do our best to assist you promptly.
How do I return an item?
You can visit our returns page here for more information on returns.